Returns & Exchanges
At Cool Shirtz, we want you to love your gear; if you aren't 100% satisfied with your order, you can return or exchange any unworn items within 30 days of delivery. Please ensure all tags remain attached and the apparel is in its original condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring the garment is folded neatly to prevent damage during transit.
Ship It Back
Print your prepaid shipping label provided by the portal and drop the package off at any authorized postage location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing